My experience with the Banggood site is very bad. I decided to buy from the site through Paypal.
I have placed the order after 10 days I received the inflatable screen, but without anything, there is no instruction manual or blower. my mistake that I have sign the receipt before verifying the contents of the box.
I sent an email to the site to ask about an error in the shipments. But the answer was negative, this is our product, take it as it is. I made a complaint to PayPal. The result was in favor of the seller.
I accepted that!
I bought a blower and prepared myself for the funny scene as mentioned on the site. We started blowing, but the screen was an air leak. I found the location of the leak, shape zipper (zipper on the side of the screen). I closed the zipper, but air still comes out of the zipper.
I sent an email to the site to find a solution for me. The response was shocking from the site. The air blower should be working continuously . How can it be fun ؟ and my neighbors were disturbed by the sound of the blower ? So I sent PayPal back to complain about the new problem. But unfortunately for the second time the Paypal with the seller and close the case
I opposed the closure of the case, but PayPal's response you have no right to object.
I would like to participate in this problem and take your opinion on it
This is the link of goods
Excellent service overall!
Price/quality service with fast delivery (faster than usually compered to other Chinese websites) .
Bought a bunch of items so far, and the only problems i had were resolved faster then expected.
Banggood ist ein "SUPER" online Shop.
Sie sind sehr schnell im Versand und auch bei Problemen hilft der Support immer weiter.
Bsp: Mein bestelltes Nextion Display war defekt und Banggood hat mir ein neues zugesendet.
Meine bis jetzt bestellte Ware war immer Qualitativ bestens.
Ich kann den Shop aus eigener Erfahrung nur empfelen.
I ordered an item (price around 100$) for my quadcopter (ESC+FC) which arrived defective. I contacted customer support and they provided me with a replacement unit (however, not totally free of charge, as I had to pay around 30% of the original price again). In order to get to this point, there were several exchanges by mail, followed by me having to provide video evidence of the problem.
The reply time was usually one day. Honestly, the whole process was more like bargaining than proper understanding of the problem and incentive to have a solution for the client.
They first offered me 25$ in order to have the item fixed by a local electronics shop (which is not very realistic), after that they offered me 35$ for the inconvenience and told me I could maybe fix it myself (still not very realistic, as there are many components on a ESC and FC and troubleshooting would probably take days). In the end we settled on me paying 26$ again and they sending me a replacement unit, as at this point was just frustrated with the whole process and didn't care much anymore.
Maybe I was just unlucky with the operator, but there seemed to be a general issue with understanding the described problem and basic understanding of the product in question. Additionally, communication in english also appeared to be a problem, as many of my questions were not answered and questions weren't properly understood.
I am now waiting for my item and hope that I will not have to go thru this trouble again. Since they forgot to paste the tracking code into the final reply template I got from them, I'm just waiting patiently and hope that the unit was really shipped.
I'm not sure how many of the reviews here can be trusted, as I was asked to write a review on three different platforms after the issue was resolved.
I ordered now several times from them. Some orders got randomly cancelled after a few days or stuck in transit. Apart from that they always arrived fairly fast. I got always reimbursed. The quality of the products was always good!
This is the most honest company in China I ever dealt with.
The are very very friendly and helpful in any regard, unlike their competitor
Ali...... which mainly uses stupid AI-robots in order to get rid off any complaints you will
rarely encounter a real person there who takes care of any problems and are
forced through a painstaking processes.
I have always been treated well at BANGGOOD whenever
a shipment had problems and have recommended them to my commercial
friends for buying CNC - tools like carbide inserts and alike which the did
and are very satisfied with the quality and price
Used Banggood for many years now, and I have never had any problem with the company. There have been plenty of times the product have arrived non-functional but the support has always been very helpful to solve the problem. They helped my several years ago, and they still do today. Heck, the banggood support is faster than the support in my local stores.
So if you are based in the Nordics like me and is looking for a reliable company to supple gadgets as well as tech equipment / circuitry. This is something for you. The delivery time is decent, always make sure to select a premium shipping service, never cheap out on shipping!
The high rating is not to be generous, its cause everything has worked smooth when buying from them. Unlike other experiences I have had with competitors and Ebay. At times the packaging has been wet or damaged but the goods inside have most of the times been ok. At some times they have been damaged but the support quickly helped me with that.
One of the best (maybe the best) e-shop! I use banggood for buying items for few months,so far,everythins is perfect! very fast delivery time.If you have any problem,they found help you! After sell service is very good! Very polite people.
I buy quite a lot from BangGood that is my prefferd supplier.
When I need something, BangGood is the first place to look for it.
Unfortunaly, sometime arrise a problem but than I know that someone, from BangGood team, will help me to solve it,
Thanks to BangGood people.
All the products have been of the described quality and I have always received all the items at a very good price. The delivery time is acceptable although I think they could improve this aspect. I have bought many products at Banggood in the last two years, especially for my race drones and I am satisfied.