Hice un pedido de dos vestidos a la vez, pero después de 2 meses sólo he recibido uno. Nunca me lo enviaron porque está agotado, pero me lo cobraron.
He hablado con cuatro agentes de venta y nadie me soluciona nada. Dicen que como el vestido está agotado, el dinero está en la cartera de Dresslily, que no pueden acceder a ella. Otro me dijo que me reembolsarían el dinero por PayOal, que es como pagué. Nada de nada.
Haré el último intento poniendo una reclamación a través de PayPal.
No vuelvo a comprar nunca en este sitio. He perdido la confianza en Dresslily para siempre.
There is so much to choose from and so many unique,and different styles you cannot find in stores. It's very easy to order and if you have a problem with your order, they are very happy to help!... I have been very pleased.
Such a horrible company.
I had some problems with the tracking, so I contacted them. They said I needed to contact my local post office, so I did that and they told me to give my complete and full adress again, so I did that too. Mind you, I did all of this before the end of the shipping days. However, the local post office said I needed to contact Dresslily again, which I of course did. They still couldn't find the problem why my order didn't arrive. I decided to wait, and I contacted Dresslily again, because my order still wasnt arrived. It was now a week after the end of the shipping days. When I contacted them they said I didn't give my full adress by the checkout (I forgot my housenumber) and that's why my order didn't arrive.
They only wanted to give me 10.5 USD back, even tough I gave tham the correct adress when I contacted them about my order.
Llegó el paquete (después de pagar 30 euros de aranceles para mandar a España sin haber recibido aviso sobre ello), pero la ropa era de muy mala calidad y llegó arrugada, y sobretodo: faltaban varias prendas de las que había comprado. La reclamación es complicadísima e ineficiente. No compréis pase lo que pase.
I really love all the products the Dresslily sell! They’re well made but not expensive and you can choose between a lot of sizes. If something is not good about products or shipments they help you with a very fast customer service and this is why I continue buying from their website!
Not sure why it won't let me give 5 stars but definitely deserving of it. I have not had one problem with this site. The selection, price and quality are fantastic. Some items run small but I make sure I check their size chart which is pretty accurate and most items fit as expected. The few items I've had to return (my errors in ordering not theirs), have been exchanged/refunded without issue. Customer service is very attentive/responsive and fair when it comes to exchanges and returns. Highly recommend the site!
Já comprei diversas vezes na dresslily, desde roupas a utensílios domésticos, e tudo sempre chegou de forma muito rápida (mesmo meu país tendo alguns problemas de processamento de correios) na média de 1 mês sempre chega meus pedidos, sempre com a qualidade excelente!
A equipe também tem um bom atendimento, um produto que comprei ficou fora de estoque e eles entraram em contato para resolver, e saber o que gostaria de fazer (esperar para voltar o estoque, ou escolher outro produto) e assim foi feito e enviado. Continuarei sempre comprando A++++
Dress Lily is a brilliant website for anything quirky and cute. The size charts are fairly bang on with how the products fit, sometimes depending on the product as like anywhere can sometimes be a little off, but some like woollen jumpers I'd always advise to go up an extra size just in case as may shrink in the wash. Delivery is pretty good on majority of items getting to you quite quickly and they always get back pretty promptly too if you ever have a query. Very happy and will continue to shop there in future :)
I have been shopping using DressLily.com for several years now. I have never had a problem with returning anything and I am always happy with most of everything I receive. Rarely I will have to return something. It is best to actually measure yourself and use the sizing descriptions on each item. Don't assume you know what size it is. All of the scarves and accessories I've bought I have loved!
I personally had a good experience with dresslily. Their clothes are super cute and their details in the sizing ensures that was able to get the right size. I'll definitely be ordering from them again.
Thank you very much for your refundation, I´ve got the money back already on my account, thank you very much for seriously costumer servis and I will enjoy on my next order from your shop. Very satisfied, best regards :) Zuzana
Dresslily is one of my favorite site for buying, shipping is more than average which is 15 days for my country, mostly items i got, are good quality, and I really recommend this site for all of you folks.
Me a encantado mucho poder comprar en dresslily mi experiencia de comprador a sido excelente todo lo que me e comprando a llegado en buen estado y ningún problema al respecto nada que reprochar estoy satisfecho con el buen servicio al cliente que me andado totalmente recomendable el sitio web de dresslily.com si tuviera que darles algunas estrellas de daría un 5
Mi última compra la hice el día 23/01/2019 № LB1901231541010953