7 Hemden bestellt. Alle waren mindestens 1 Nummer zu klein. Dann darf man auch noch ins Ausland zurücksenden. Fazit 13,90€ eingebüßt. Den tollen Rabatt-Code bekommt man in Punkten bei Dresslily gutgeschrieben. Bei der Rückerstattung werden diese. Somit bekommt man weniger Geld als man tatsächlich bezahlt hat zurück. So kann man auch Geld machen. NIE WIEDER. Ich rate auch jedem davon ab.
I only ordered once and I feel like I got a cheap copy of the t-shirt that is posted on their website. I ordered an XL but what I got was more like XS. Can't really prove it's not either because there is no tags on the shirt, there is on the picture though and also the form of the shirt did not look the same as on the site either. I had a very lenghty back and forth with customer service and while they answer fast - it feels like automated mails, haven't really gotten answers of questions I had. However they refunded me very quickly after we agreed to that and I still feel like they want to help afterall. So a plus for effort.
Shipping was very fast and packaging good! The other item I ordered was as described and feels like good quality.
Order Number: L1904090415216438
Dresslily is really one of the best online store when I want to buy woman or man clothes, shoes or accessories. Recently I had 3 orderd and I only wait 10 days for shipping and I have great deals. I bought so many summer stuff for 2-3 $ and I am really pleased with the quality. I can only recommended Dresslily. 5 stars from me
Should receive 0 stars (no refund, long, split delivery, bad support).
worst things first: Returned items are not at all being refunded. I was first explicitly asked to send it without tracking ID with normal mail, but then I was allowed to send it with tracking ID. Parcel was lost, support said to me.
Support was trying to convince me to refund only 15% and letting me keep the items.
Support answered fast, but the process when returning items was cumbersome, asking long questions, demanding to state every item number, return reason.
The quality is bad, the smell is horrible, it looks smells and feels cheaper than expected, prices are high compared to regular fashion given this really bad quality.
Delivery took 4 weeks, I think this is a rather long period - but everybody should decide on that on his own.
Hice un pedido de dos vestidos a la vez, pero después de 2 meses sólo he recibido uno. Nunca me lo enviaron porque está agotado, pero me lo cobraron.
He hablado con cuatro agentes de venta y nadie me soluciona nada. Dicen que como el vestido está agotado, el dinero está en la cartera de Dresslily, que no pueden acceder a ella. Otro me dijo que me reembolsarían el dinero por PayOal, que es como pagué. Nada de nada.
Haré el último intento poniendo una reclamación a través de PayPal.
No vuelvo a comprar nunca en este sitio. He perdido la confianza en Dresslily para siempre.
There is so much to choose from and so many unique,and different styles you cannot find in stores. It's very easy to order and if you have a problem with your order, they are very happy to help!... I have been very pleased.
Such a horrible company.
I had some problems with the tracking, so I contacted them. They said I needed to contact my local post office, so I did that and they told me to give my complete and full adress again, so I did that too. Mind you, I did all of this before the end of the shipping days. However, the local post office said I needed to contact Dresslily again, which I of course did. They still couldn't find the problem why my order didn't arrive. I decided to wait, and I contacted Dresslily again, because my order still wasnt arrived. It was now a week after the end of the shipping days. When I contacted them they said I didn't give my full adress by the checkout (I forgot my housenumber) and that's why my order didn't arrive.
They only wanted to give me 10.5 USD back, even tough I gave tham the correct adress when I contacted them about my order.
Llegó el paquete (después de pagar 30 euros de aranceles para mandar a España sin haber recibido aviso sobre ello), pero la ropa era de muy mala calidad y llegó arrugada, y sobretodo: faltaban varias prendas de las que había comprado. La reclamación es complicadísima e ineficiente. No compréis pase lo que pase.
I really love all the products the Dresslily sell! They’re well made but not expensive and you can choose between a lot of sizes. If something is not good about products or shipments they help you with a very fast customer service and this is why I continue buying from their website!
Not sure why it won't let me give 5 stars but definitely deserving of it. I have not had one problem with this site. The selection, price and quality are fantastic. Some items run small but I make sure I check their size chart which is pretty accurate and most items fit as expected. The few items I've had to return (my errors in ordering not theirs), have been exchanged/refunded without issue. Customer service is very attentive/responsive and fair when it comes to exchanges and returns. Highly recommend the site!
Já comprei diversas vezes na dresslily, desde roupas a utensílios domésticos, e tudo sempre chegou de forma muito rápida (mesmo meu país tendo alguns problemas de processamento de correios) na média de 1 mês sempre chega meus pedidos, sempre com a qualidade excelente!
A equipe também tem um bom atendimento, um produto que comprei ficou fora de estoque e eles entraram em contato para resolver, e saber o que gostaria de fazer (esperar para voltar o estoque, ou escolher outro produto) e assim foi feito e enviado. Continuarei sempre comprando A++++
Dress Lily is a brilliant website for anything quirky and cute. The size charts are fairly bang on with how the products fit, sometimes depending on the product as like anywhere can sometimes be a little off, but some like woollen jumpers I'd always advise to go up an extra size just in case as may shrink in the wash. Delivery is pretty good on majority of items getting to you quite quickly and they always get back pretty promptly too if you ever have a query. Very happy and will continue to shop there in future :)
I have been shopping using DressLily.com for several years now. I have never had a problem with returning anything and I am always happy with most of everything I receive. Rarely I will have to return something. It is best to actually measure yourself and use the sizing descriptions on each item. Don't assume you know what size it is. All of the scarves and accessories I've bought I have loved!
I personally had a good experience with dresslily. Their clothes are super cute and their details in the sizing ensures that was able to get the right size. I'll definitely be ordering from them again.
Thank you very much for your refundation, I´ve got the money back already on my account, thank you very much for seriously costumer servis and I will enjoy on my next order from your shop. Very satisfied, best regards :) Zuzana
Dresslily is one of my favorite site for buying, shipping is more than average which is 15 days for my country, mostly items i got, are good quality, and I really recommend this site for all of you folks.