This is probably going to get pretty long because boy do I have a LOT to talk about. We'll also preface by saying that I tried to leave a review similar to this one on their direct site, but after I submitted it, it says that moderation is checking it before posting. Ha, been more than a day and my review never showed up on the site. Figures the only 3 on there are very short, positive reviews because those are the only ones the "moderators" let appear on the site.
I ordered the FFVII Tifa (original game outfit) cosplay off their site. I only chose them because after hours of looking, I couldn't find any other sites with that outfit (there were only 2 others) that had anything even close to decent reviews or good product pictures.
For starters, I paid extra for custom fitting because I'm a short, slim girl but with a lot of curves so I wanted to make sure it fit right. I also paid extra for the faster shipping method to make sure I got it before the con I'm going to in early October. I ordered this August 14th. So, all in all, I paid something around $150 for this. I'll talk about the shitty communication and shipping first because there's less to talk about with that than with the actual product I received.
Their site says that it takes 4-7 days to ship, but I waited 2 weeks and a few days. And I paid for the FASTER shipping, which was like an extra $20 or something like that. I also didn't even receive my shipping confirmation email! Apparently my ordered shipped on August 30th (it also says 7-12 days tailoring time, but it took 15) but I never got the email. So, almost 3 weeks after I placed my order, I tried to get in contact with them thinking I've just been robbed of my money and I'm not going to receive anything. I tried contacting them via email, no response. Tried contacting them via facebook, no response. Tried contacting them via their online contact form on the site, and finally they respond, and tell me my order has shipped and not to worry, I'll get it soon. I ask again for the tracking # which they finally give to me.
Now.... the product. Oh boy, where do I start.. the pictures on their site look really nice - the skirt has a texture and finish that resembles a good quality faux leather, the belt and suspenders seem to match and look perfect, and the gloves look pretty good. The shirt is just a white crop shirt so that speaks for itself. Now, after some more digging I see that CosplayMagic and I think one other site I can't remember the name of have the SAME product pictures as EZCosplay did for this outfit, just with their own watermarks. Not sure which actually makes the product seen in the pictures, if any at all. That aside, my product looked nothing like the pictures.
The skirt was made of barely-movable cloth (can't walk if the fabric doesn't have ANY give to it whatsoever), NOT the leather seen in the photo. The belt is put on by velcro, but there's only one velcro on it for one size - which is fine, that actually fit me alright, but there's like another half of the belt hanging off in excess because of where the velcro is, so it doesn't lay flat or nicely at all and looks stupid - again, doesn't look like that in the photo. The gloves look decently made in the photo but turned out to be really shitty quality (thin fabric with a TERRIBLE sewing job on the seams).
Now, on to the fit. I paid extra for custom-sizing, remember. Well, the white shirt doesn't fit me AT ALL. It's a good 2-3 sizes too big, not even wearable. The seam placement is also a bit awkward so I'm not even sure how you'd alter it, and I'd have to take it to a tailor which will cost me even MORE money. The shirt is soft but that's about it, shame I can't even wear it. The skirt is way too long (her skirt is supposed to be a mini skirt, and this is literally just above my knee) so I'd have to alter that too, and it's a little big around the waist. The black sleeves that go under the gloves fit fine on the forearm, but for some reason the little bit that goes onto the bicep is 4x the size of the forearm bit. It won't stay up at all and just falls down in a heap near my elbow. The ACTUAL gloves.. I don't even know what the hell happened there. The gloves are fingerless like hers, but the fingers must have been for a damn baby. I have small hands and slim fingers and the seam that's supposed to sit in the webs of your fingers barely even goes past my second knuckle. Completely unwearable and unfixable at that! The wrist portion and part that goes on the forearm is also HUGE. The finger holes are made for a tiny baby, yet the rest of it could fit 2 1/2 of my arm in it. I did send them my correct measurements; I made sure to have my mother do it for me as although she doesn't sew anymore she does know how to measure professionally, and I gave them all the info they asked for. They say they give 1-2 inches wiggle room for comfort and mobility, but this was waaaay beyond that. I don't even know what to say.
So, now it's 3 weeks until the convention I'm going to. I'm not paying more to alter this costume at a tailor because then I'd have spent to close to $200 on something that quality-wise (even if it fit) I would hardly pay $50 for. Instead I've ordered a real faux-leather skirt from Macy's for $60 that will actually fit me, a shirt that looks like hers that will actually fit me from another site for $15, and red fingerless gloves from Amazon for ~$12.00 with free 2-day shipping that I'm going to modify a bit with leather paint to look more like Tifa's. I wish I had done this in the first place, because now with putting together real garment pieces I'll have a costume that looks legit, is good quality, fits, is comfortable, and is worth the money. I've actually spent LESS on the real garment pieces than I have on the costume, and it blows the shit I received out of the water. I'm not sure if I'm still going to use the belt and suspenders; maybe if I can't find anything else for a reasonable price. I've ordered two other cosplays from other sites and haven't had an issue, but I am never ordering from this site again if I need a cosplay I can't put together with real clothes.