I ordered 3 dresses & had to return them due to size issues. I returned the very next day I received them. I was told by the post office, that they will receive the parcel in 10 days. I was chasing them to see if they have received the parcel for nearly 6 weeks & After that they sent me message stating they can’t refund me full & can't send the another size as the item was stained. I don’t believe this, as I sent the items the very next day & Rotita has not been open and honest and didn’t even bother informing me that they have received the parcel until I asked them!!!
To my surprise another message came through stating only 1/4 amount was refunded and that too was on the rotita account & not in my bank account. Why refund on your store account??? Are you that confident that even after your unprofessional approach, people would buy stuff again?
However, on checking my Rotita account, there is no balance in my Rotita account. It seems they are there to extort the money from people.
I would like to know how to take this matter further as ultimately it is my hard earned money and I deserve the full refund.
Beware & don’t order anything from this company. Horrible experience and ZERO customer service.
Slow customer service response (with bad English). No phone number to call. Can't track the package (I have been given the same tracking number 3 times - it just says label created. Way over 15 days since order. This is frustrating. I will NEVER ORDER from this group again.
Je ne recommande pas ce site.
Pas facile de retourner un article décevant.
Les frais de retour ne donnent pas envie de commander sur ce site .
Il est préférable de commander à un site où il est possible de faire un retour gratuit en point relais.
I will never order from rotita ever again ive been truing to find out how to exchange this dress i bought and they keep talking about a ticket where do i get it it took a month for the dress to come in the first place
Ordered 4 Shirts, all 70/30 polyester cotton....first Rotita send me tracking number, which was empty for 10 days before the actually shipped it, then the order arrived one month after my order was placed, just to discover that none of the shirts had any cotton what so ever. One of the shirts is as stiff as cardboard. When I contacted CS they just replied to send them back via their website....so now I have to pay to return them because they refused to send a prepaid return label. .....my advise....stay away from this fraudulent company
I am floored at the merchandise that was delivered to me (in two separate shipments and I only ordered 3 tops, and took at least a month) One package was from PuDongXinQu Shanghai, China and the other top was from some other company called Ken ARCHBUSINESS in Rancho Cucamongo, CA (made in China). I first received these two horribly made tops, or should I call them drapes! 100% thick polyester on one, and the other 95% Terylene and 5% Spandex, and NO manufacturer labels and just a small 1/4" label "L" on the back of the neck. All of the garments are poorly sewn, the colors and patterns don't look anything like the website. I also ordered what I thought was something patriotic for our American 4th of July Celebration! Oh Heck NO! There is some kind of foreign jibberish writing all over, the material is a drape and totally ugly!! DO NOT ORDER ANYTHING FROM THIS COMPANY. The materials used are not what the website says they are made out of, and I think it is deceitful! Shame on them for putting together such a nice website with garbage garments and people paying a decent price for this junk!! Ugh!!
Well now I won't be checking your site to find out if a business is on the up, not one good review for this company and you give it 3 stars and say it's OK you must be a china group too, women are getting smarter in America we tell one another as I do NOT TO ORDER ON FACEBOOK. and this company will be added to my list !!!!!
I ordered 2 tops, one fit and the other did not. It was not made right. I have been trying to get an address to send the one back that does not fit. I agree, the ticket system is a gimmick. I have followed their instructions to return the item but they have not responded. They said do not mail to the address on the package because it will not be accepted. Doesn't matter, they don't want you to return and if you are so lucky as to get an address, I bet they find a reason not to refund all your money, if they refund at all. They do advertise cute clothes o get you to order, I personally would not recommend this company to anyone. By the way, if they did send an address now, it will be over the 30 days.
CAN I GIVE A ZERO RATING. MY GOD THEY ARE BAD. THEY SHOULD BE BANNED FROM SELLING IN THE USA. IF THEY HAD A CONSCIOUS, THEY SHOULD BE ASHAMED. I WILL NOT FORGET THIS EXPERIENCE, EVER.
AND I WILL NOT FORGET THAT PAY PAL AND VISA HAVE NOT BEEN THAT SUPPORTIVE. CALL PAY PAL, THEY TELL ME TO CALL VISA.
Think this is called passing the buck.
Order was very late; however, the biggest issue I have is there was no email communication to alert or inform me of my order. When my order did arrived, there was no order review nor a return label. It is impossible to reach anyone in customer service. This is my first experience with Rotita. I am very hesitant to reorder.
I placed an order recently, and have not received the item. I wished that I had read the reviews of others before purchasing on this site. Thankfully, I did not order a bunch of items and I will not order anything else from Rotita. I dislike people who scam you... it's ashame. I won't be doing business with Rotita any more.
I ordered something over a month ago for my vacation. They sent out emails that it was going to be delayed. I contacted them to ask if they could cancel my order because it would arrive after my trip. Instead of getting back to me with a solution they waited a week and shipped it anyway and told me that I could just return it after my vacation or refuse the order. That means I've wasted my money